What are the 6 Cs of care?

The 6 Cs of care Care. Care is our core business and that of our organisations; and the care we deliver helps the individual person and improves the health of the whole community. ... Compassion. ... Competence. ... Communication. ... Courage. ... Commitment.

nhsprofessionals.nhs.uk - NHS Staffing Pool Hub - Working in Healthcare - The 6 Cs of care

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The 6 Cs of care

The 6 Cs are a set of values required by all patient-facing health and social care staff. This includes not only registered healthcare professionals, but also clinical support staff and non-clinical staff who may come into contact with patients or members of the public.

Care

Care is our core business and that of our organisations; and the care we deliver helps the individual person and improves the health of the whole community. Caring defines us and our work. People receiving care expect it to be right for them consistently throughout every stage of their life.

Compassion

Compassion is how care is given through relationships based on empathy, respect and dignity. It can also be described as intelligent kindness and is central to how people perceive their care.

Competence

Competence means all those in caring roles mist have the ability to understand an individual’s health and social needs. It is also about having the expertise, clinical and technical knowledge to deliver effective care and treatments based on research and evidence.

Communication

Communication is central to successful caring relationships and to effective team working. Listening is as important as what we say. It is essential for ‘No decision without me’. Communication is the key to a good workplace with benefits for those in our care and staff alike.

Courage

Courage enables us to do the right thing for the people we care for, to speak up when we have concerns. It means we have the personal strength and vision to innovate and to embrace new ways of working.

Commitment

A commitment to our patients and populations is a cornerstone of what we do. We need to build on our commitment to improve the care and experience of our patients. We need to take action to make this vision and strategy a reality for all and meet the health and social care challenges ahead.

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rgopinath.com - Viewpoint: The 4 Ps of a Quality Assessment Framework

An effective Quality Assessment Framework must be holistic.It should address the four dimensions of Quality (the 4 Ps) – the Product, the Process used to develop the product, the People involved in developing the product and the Propellers i.e. enablers for high quality products, processes and people. The slide below shows the areas which can be typically assessed under the 4 P dimensions of Quality : While the well known frameworks like CMMI, ISO 9001, PCMM, ITSM, Agile, Excellence Models etc. do address the 4Ps, they are not equally focused on all the dimensions. Therefore it will be worthwhile exercise for an organization to develop an integrated QMS (Quality Management System) based on 4P Framework. Such an holistic framework needs to leverage proven models like CMMI, PCMM, ISO9001, ITSM, Agile etc. yet should be customizable according to business needs. A simple yet rigorous assessment methodology can also be developed in-house for the organization to benchmark itself against its QMS and set goals for continuous improvement.

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